Complete Package (Comfort Okpere) encouraged thankfulness in all situations. She said it should be a part of every individual’s life because when there’s a peek into what other people are going through; there will be reasons to be grateful. No one is better than the other but some have become victims of circumstances that they cannot overpower.
Akaramakalla appreciated the Ordinary President in absentia and the Traffic Control Team who work tirelessly to ensure a smooth ride on the highways by helping to control traffic. He announced that the Proudly Nigeria Expo holds its official Opening ceremony today.
Because it is Tuesday, we get to choose what we want for our dear country, Nigeria and on that note, SERVICOM representatives were on the program. Madam Nnenna Akajemele and Mrs. Patience Musa, the Public Awareness officer mentioned that their presence in the studio makes it the 95th time they are coming over to help Nigerians realize the importance of quality service.
Mrs. Patience explained the Core Provisions of SERVICOM. For a customer to get the required satisfaction, the establishments or the service provider should pay attention to;
- Timeliness in delivery of service. In other words, delivery or provision of service should be prompt.
- Service should be provided without favoritism; it should be fair for both parties.
- A service provider should imbibe Honesty as a culture.
- Effectiveness should be guaranteed
- Transparency is important because it creates room for trust.
On the basis of our choice for a better Nigeria, SERVICOM aims at ensuring that citizens enjoy unique and excellent services from their providers. And they act on behalf of every good meaning Nigerian to call to order poor service providers.
During the program, there were instances of poor service rendered to Nigerians at home and in diaspora and most of the allegations were directed to the Nigeria Immigration Service, the Nigeria Civil Aviation Authority (NCAA) and the Federal Airports Authority of Nigeria (FAAN).
It was alleged that officials of the Nigeria Immigration Service usually ask for bribes at the airport especially when they realize the victim is travelling for the first time. According to the complainants, some of the officials would ask for 100 dollars and above, of which failure to provide it will be at the expense of the proposed trip.
Emmanuel Godwin, a cab driver in Abuja experienced this in 2016 at the Murtala Mohammed International Airport, Lagos. He shared his experience when he called in on the program and from the sound of his voice; it is evident that his experience in the hands of the supposed NIS official frustrated him.
In 2016, he decided to travel out of the country for greener pastures and because of this, he put in all his life savings to see that his dreams come true but unfortunately, he was denied access out of the country at the airport. The official allegedly asked him for 250 dollars else he forfeits his journey.
As fate would have it, he could not provide it and all that he put into his trip went down the drain in no time. He explained that he found it hard to believe it and he has since been struggling to survive and pay up the debts he incurred to that effect.
To support and help cushion the effect of the debt, the Brekete Family Taxi offered to give him 50,000 naira. Other complaints duly noted were in relation to visa issuance for Nigerians in Diaspora who wants to travel home. Some of them are asked to go through agencies in order for them to be able to process and acquire their visas.
A call was put through to ACI Amos Okpu of the Nigeria Immigration Service and all of these complaints were tabled before him. In response, he suggested the different ways by which ordinary citizens can counter these questionable behaviors. He opined that citizens should rise up to interrogate public officials who are trying to infringe on their human rights.
He further stated that it is unethical for NIS officials to dress without having their name tags on as a means of identification; this makes it easier to call to order whosoever is involved in criminal practices.
And on bribery, he said that payments by cash are not accepted and so there is no reason whatsoever to pay any officer who is requesting for such as it is bribery. In order to curb these acts, he said that all complaints should be directed to the SERVICOM help desk or to NIS website firstname.lastname@example.org .
Madam Nnenna then assured that all of these will be put to check. She suggested that affected persons can also write their complaints on the SERVICOM website
The management of NCAA and FAAN should ensure that complaints regarding delay and cancellation of flights are attended to. It is unfair if a traveller whose intention is to be comfortable gets the opposite.
Ambassador Potopoto’s experience is one out of many. His flight was delayed for over five (5) hours and no apology was tendered by the Airport management. There is a call to the organizations involved to do the needful and stop frustrating citizens with poor service, there are ways they can go about moderating their products and services and make sure everyone is served equally and get value for their money and time.
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